Many common questions and answers can be found in the Alganon Forums, which can be found here: http://steamcommunity.com/app/350660/discussions/
You can e-mail Alganon Support at firstname.lastname@example.org.
You can submit a ticket for help one of two ways:
Our CSGMs are often in-game and available to help! If you would like to get a hold of a CSGM, please submit a ticket through the ticket system and a CSGM will respond to your issue as soon as possible.
As always, our community is a fantastic source of information, so feel free to ask your question in general chat or a forum posting - there's a good chance another player can answer your question or point you in the right way!
We look forward to helping you. Enjoy your adventures in Alganon!